All warranty issues, returns and refunds must be raised with the store of purchase. The retailer you bought our product from must offer you a replacement or refund under warranty terms. A retailer cannot refuse a warranty replacement and send you to us. In the event of you not being able to engage the retailer (e.g. because they no longer operate) about a warranty issue, you may then contact us.
All PowerGuard products carry a lifetime warranty that warrants to the original purchaser that its products shall be free of defects in design, material or workmanship and that PowerGuard will repair or replace any unit found to be defective. Additionally, in the event that the PowerGuard product has suffered damage from a power-related event, such as lightning, ground surge or line over (under voltage), spike or transient while connected to and operating on any authorised power providers utility power, PowerGuard will repair or replace the damaged or destroyed product.
View our full Connected Equipment and Lifetime Product Warranty Terms & Conditions here.