All returns and refunds must be raised with the store of purchase. The retailer you bought our product from must offer you a replacement or refund under warranty terms. A retailer cannot refuse a warranty replacement and send you to us. In the event of you not being able to engage the retailer (e.g. because they no longer operate) about a warranty issue, you may then contact us.
Learn more about our Refund & Replacement Policy here.
If purchased via our authorised resellers:
- Return the damaged or suspected damage product to your original place of purchase with a proof of purchase.
For B2B purchases via Cellnet Connect: