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Frequently Asked Questions
QUESTIONS
- Will PowerGuard products protect my equipment from a lightning strike?

- What are the differences between the PowerGuard (PG3701) and the Power Filters (CPF3500, CMP3901, and CMP3903)?

- Why do I need to use a PowerGuard when I have a Filter?

- I understand the basics but how does the PowerGuard Protect?

- How does the Professional Series Filter Protect?

- What load can the spike arrester and filter support, can I plug a multiple outlet Power Board into the device?

- I have an Earth Leakage Circuit Breaker on my house, why do I need anything else to protect?

- The electrician who installed my ELCB has recommended and fitted a Surge Protector on the distribution board and says that’s all I need, but having read the info on your website there seems more to it, what should I be doing?

- I have a complete Home Office with PC, and a new Flat Screen Monitor and Multi Function System; I have the Pro Series CMP Ultra 2 single outlet filter and originally connected my PC to that, what about the other equipment?

- Can I use a double adapter on the protective devices?

- I have a Note Book Computer that has an external AC/AC Power Pack and I was given to understand that I don’t need Power Protection, but a colleague had his Note Book destroyed recently while travelling. What can you recommend?
Many of your questions may be answered through the listing on the left. Please click to view the answers.

If you cannot find the answers to your PowerGuard® product related questions here please call our technical support team:

Toll-Free within Australia: 1800 077 501
C-TICK COMPLIANCE CHART
PRODUCT NAME CODE BARCODE C-TICK COMPLIANT REMARK
SPIKE ARRESTOR
Volt Guard VG345 9317 515 345 207 Not Required Passive
POWER FILTER AND SPIKE ARRESTOR
Continuous Power Filter CPF350 9317 515 350 201 Not Required Passive
POWER FILTER AND SPIKE ARRESTOR WITH COMMS LINE PROTECTION
Fax Filter
Computer + Modem Protector
Computer + Modem Protector Ultra 2
FXF390-1
CMP390-1
CMP390-3
9317 515 390 207
9317 515 390 108
9317 515 390 306
Not Required
Not Required
Not Required
Passive
Passive
Passive
MULTIPLE OUTLET BOARD (DEDICATED ACTIVE TRACKING FILTER)
Office Boss
Power Boss
OB380F
PB380
9317 515 380 260
9317 515 380 208
Not Required
Not Required
Passive
Passive
SURGE, OVER VOLTAGE AND UNDER VOLTAGE
Power Guard (3 second delay)
Power Guard (Extended delay)
PG370B
PG370B+
9317 515 370 209
9317 515 370 209
Not Required
Not Required
Passive
Passive
UNINTERRUPTIBLE POWER SUPPLIES (UPS)
600VA UPS
1000VA UPS
1500VA UPS
PG600UPS
UPS 1000CV
UPS 1500CV
9317 515 600 108
9317 515 100 011
9317 515 150 016
Yes
Yes
Yes
Active
Active
Active
The only devices that C-Tick applies to in the current A.P.E range are the UPS products, they are fully compliant and meet and exceed the compliance specification.
 
 
 
 
 
 
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